Contextual Communication,
Organization & Training
100 ways and ideas and 15 "Tools-within-the-Tools" to improve your communication skills by 50-100%
For years, we’ve seen seminars and training on communication become more and more popular, yet we still want more of them. We especially want those that offer something new. But we still have problems communicating. Why? Because of the MISSING LINK. In just a moment, you will hear about this most important operative element that’s been ignored by most of us for as long as I’ve been fascinated with the communication business.
Hi,This is Diane Hoffmann, author of the 296-page bookContextual Communication, Organization and Training - the book on improving communication skills - verbal and non-verbal. The world of work is loaded with true stories and examples of situations that are filled with non-communication, careless communication, indifferent communication and, mostly, out-of-context communication. These true stories are typical of, or similar to, many other untold stories that have left and continue to leave people at all levels to make up the bulk -- 80% -- of the unhappy workers in our national workforce.
Just think how many times you are frustrated by either your boss, your peers, your spouse, your children... on a daily basis... How many times are you misunderstood? How many times do you have to explain that you didn't mean something the way it was perceived or received by your listener? How many times at work (or anywhere) have you been interrupted to never have had the chance to get back to that important dialogue where you wanted to clear yourself of a misunderstanding? Often, even the explanation of a misunderstanding is misunderstood or received with arguments -- sometimes angrily, sometimes silently. How many times have you kept silent rather than risking offending someone as you would genuinely try to find out where a misunderstanding came from, or try to explain your position. It doesn’t matter if you are an employee, a manager, an executive, a mom or dad at home, or a teenager, a leader of a non-profit organization, employed or unemployed -- everyone has some degree of frustration over miscommunication or misunderstanding. In the national bestseller "That's not what I meant!" by Deborah Tannen, Ph.D., published by Ballantine Books, the author speaks of the linguistics in communication. "Linguistics", she says, "is the academic discipline devoted to understanding how language works. Relationships are made, maintained and broken through talk". She explains how people learn to use language, as they grow up, with different ethnic, religious or class backgrounds, in different parts of the country, even as different genders (male and female have different ways of talking or communicating). It is even said that a high percentage of people in prisons are there because they’ve had difficulties expressing their real feelings inside, and have been misunderstood throughout their lives. Who doesn’t want to achieve... ...in our personal lives: *Greater efficiency.
*Less misunderstandings.
*Better relationships.
*Better environments.
*A better feeling about ourselves.
*Self-esteem, confidence... ...in business: *Happier employees.
*Higher morale.
*Happier customers.
*Better productivity.
*Better corporate and personal results.
*Higher top and bottom sales and profits figures...
An insatiable quest
One of the reasons for our insatiable quest for more courses and seminars on communication is that most teachings have focused on the sender. We train the one who sends the communication to another how to do it more effectively -- BUT we don’t train the other how to receive communication.Both parties in communication have a responsibility to transmit and interpret effectively. We’ve been placing the responsibility on the sender-only for too long. This has disarmed the receivers to the point where senders are afraid to say anything for fear of offending them. It’s time we began to exercise programs to build our communication muscles both ways. At last, a book that brings something new to communication! Now you can read about contextual active sending and contextual active receiving, understanding communication in a new light, and meeting the missing link in my book Contextual Communication, Organization and Training - - whether you are the party who needs to improve on communication, or one who needs to help someone else improve on communication, or one who needs to understand those who do not know how to communicate effectively, you will find every page riveting. The first question people ask me when they hear about the book is, "What is the missing link?"
Well, let me tell you. It’s no big secret, nor is it magical or new. It let’s us understand in a new light, but it’s not new. It’s something that’s been there all along BUT NOBODY THINKS ABOUT IT! And it is ineffective until we are made aware of it. But once it’s pointed out and it is understood, IT IS SO POWERFUL that it can change our whole way of thinking -- our whole philosophy on communicating and understanding -- as it did for me -- both when we are sending and when we are receiving communication. The missing link to current communication: the contextual part. Being aware of the contextual part of communication is the responsibility to think before sending or receiving. It means to always bring into the picture the recognition of the immediate surrounding of a given communication. When we’re in a difficult communication situation, the question for us to always ask is this: "What is the context of the communication situation I'm in?" As in a book where the text is the actual group of words being read, the context is the surrounding information, the details, the story, the places, the characters, etc. One dictionary describes "contextual" as, a "depending on or belonging to the context". And "context" as, "the parts immediately next to a specified word or passage determining its exact situation, background or environment relevant to a particular event, personality, creation etc." Communication is never independent of context. The context is always there. The key -- the MISSING LINK -- is to recognize this context or to be aware of it. We have been ignoring it for as long as I can remember any communication seminars I've attended. We must begin to look for and see the surroundings of our communications and the people we communicate with, if we want effective communication. The context is what determines the situation, the background, the environment of the communicators relevant to what they are communicating.
* * * * * * *
Here are two story examples of out-of-context communication. Personal set-up:
Two people met at a work station in the accounting department of a company and began to discuss a community project idea. Jane said "Let’s meet over a cup of coffee to pursue this idea further after work. Do you know the Little Café upstairs in the grocery store across the road?" "Yes, I do", Helen responded. They spent another few minutes talking and Jane wrapped up by saying, "OK, let’s met upstairs at 4:30." Helen returned to her station in the marketing department on the second floor of the building. At 4:30, Jane made her way to the Little Café upstairs in the grocery store. She waited for her friend to meet her. But Helen didn’t show up. After some time, Jane was ready to leave when Helen came running up. What had happened is, when Jane said "OK, let’s meet upstairs at 4:30", Helen thought she meant upstairs in the marketing department. After fifteen minutes of waiting, she suddenly remembered their conversation about the Café across the road, and quickly dashed over -- just on time to catch her friend! The misunderstanding happened at the moment when the two were in different context. One was under the context of "upstairs in the grocery store" and the other was under the context of "upstairs at the company". Business set-up:
Two people were talking about a quality control issue. The marketing manager (the Sender) brought up a customer's complaint of a faulty switch, to the production people. The production manager (the Receiver) took a look at the switch and stated that the problem came from a certain worker's station. The production manager confided that there was a long-standing issue with this incompetent employee which was not dealt with by management. The marketing manager asked how the situation could be rectified (with the customer focus in mind). But the production manager replied that he couldn't do anything about it until the individual was terminated by top management. The focus was now switched on internal problems. The sales department needed to satisfy the customer. Customers don't care about internal problems -- they want the service or product they paid for. The argument continued, both people talking from a different point of view -- or from a different context. The key is to both communicators to stay within the same context. The context here is the customer. |
* * * * * * *
In "Contextual Communication, Organization and Training", you will find 15 Tools-within-the-Tools(c) of communication, and more than 100 ways and ideas to improve communication by 50-100 % in your business, organization or at home.The benefits you will reap from this book are innumerable. It would cost you hundreds of dollars of seminars and various reading materials to get everything that's been compiled in this book from real life experiences. Normally this book retails at $29.95... BUT... You can get it all - 296 pages of it - for a limited time only as a Spring Special Offer for $19.95 including shipping!
To get your copy today, click on the button below which will take you to the safe and secure PayPal service to buy your own copy of "Contextual Communication, Organization and Training"...
Your book will be shipped directly from here to you immediately.Or you can get it through Amazon.com by typing "Contextual Communication, Organization and Training" in their search box -- but it will take a lot longer to get it shipped though. Here, I can ship it to you as soon as I receive the PayPal payment confirmation ! Sincerely yours, Diane M. Hoffmann,
author
" Contextual Communication, Organization and Training "
|
